Predictive Maintenance
Device signals and support history can be reviewed to flag humidifier faults, tubing concerns, filter neglect, and unusual therapy interruptions before they create large call volumes.
Services and support
Connected service. Predictive uptime.
Resmed support is designed for sleep labs, DME providers, and home health programs that need respiratory therapy devices to stay in service after the initial setup visit. The model combines remote guidance, patient education assets, device lifecycle planning, cybersecurity documentation, and practical escalation routes for everyday therapy issues. Instead of treating service as a repair-only event, the program looks at mask fit, humidification comfort, resupply timing, firmware readiness, and data handoff as one connected operating system.
Remote Software Update
Programs receive update planning, user communication templates, rollback considerations, and traceability notes aligned with documented medical software lifecycle expectations.
Cybersecurity Monitoring
Security requests are routed through a defined triage path with SBOM availability, vulnerability review timing, and privacy-aware handling for connected care environments.
FHIR Integration Service
For organizations that want therapy observations to support care coordination, Resmed can help scope FHIR-friendly exports, identity mapping, and exception handling.
Clinical Workflow Optimization
Respiratory therapists can review fitting scripts, adherence follow-up triggers, and patient education moments that reduce abandoned starts.
End-of-Life Migration
When fleets age out, the service team can help sequence replacement, patient communication, inventory depletion, and data continuity planning.
78% fewer avoidable setup callbacks in coached programs
4.2x faster support routing for connected-device cases
12000+ therapy assets mapped in structured service plans
99.94% target availability for managed support workflows
See how a regional DME network used Resmed service planning to shorten first-week therapy rescue calls.
The case review walks through patient segmentation, mask alternatives, support scripts, and inventory signals that helped the team respond before discomfort became non-use.
Request the service review